Consumer Protection Ontario is committed to educating businesses on their consumer protection obligations and requirements when serving consumers. This presentation will summarize key requirements, outline new and expanded compliance support tools, and provide an opportunity for businesses to ask questions about compliance and related concerns.
This presentation will cover topics such as:
- Overview of the Ontario Consumer Protection Act
- How the Consumer Protection Act is enforced
- Best Practices for complying with the Consumer Protection Act
- How complaints and disputes against a business are handled
- Tips for ethical business conduct (ex: avoiding misrepresentation) and transparency
Panelist Bio
Kathy Sarris – Consumer Services Officer – Consumer Protection Ontario
Kathy has dedicated over 15 years to serving as a Consumer Services Officer, where she has become a trusted resource for the general public in understanding their rights and responsibilities within the marketplace. She excels in evaluating consumer complaints and mediating resolutions in accordance with ministry-administered acts. Kathy provides expert advice to consumers, businesses, registrants, and other stakeholders on legislative matters, ensuring compliance and fostering a fair marketplace. She is proactive in identifying and highlighting contentious trends, bringing them to the forefront for team and senior management consideration.
Thank you to our event sponsor:
Zoom meeting information will be sent out the day before the meeting, day of registrants will receive the link by 11:00am.